We are looking for an Apple Support Technician to be part of the service desk staff and ensure that our customers receive an excellent service.
As an Apple Support Technician, you’ll be supporting many of Apple products, from iPhones to iPads, from MacBooks to desktop iMacs.
As our customers’ first point of contact, you’ll be the friendly face of Newton, providing first class customer service, troubleshooting, and technical support.
We’ll rely on you to look after our customers and use your technical knowledge, creativity, and passion to meet their needs — and remind them that behind Apple great products are amazing people.
You are a problem-solver and easily connect with customers.
You exceed their expectations with your guidance, knowledge, and real passion for technology.
You have the ability to figure out how technology works when things go wrong.
You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time.
You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer.
You’re not only here to help fix technical issues, but also provide an incredible customer experience.
Duties & Responsibilities shall include, but not be limited to:
Diagnosing and troubleshooting desktop system, laptop, printer and mobile operating problems
Documenting, tracking and monitoring tasks to ensure a timely resolution
Monthly Spare parts stock take procedure
Store cover 1 in 3 Saturdays (half day)
Real passion for customer service and ownership of the customer experience including comprehensive issue resolution
Able to effectively tailor communication and style to differing audiences
Thrives on a team where expertise is shared and feedback is welcomed
Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
Current industry certification a plus
Apple Certified Macintosh Technician (ACMT) a plus
Able to work weekdays between the hours of 10am and 7pm with a 1-hour lunch break to be determined with the support team.
Able to work Saturdays once every 3 weeks, compensated as overtime x1.5
This position comes with competitive pay, an employee discount after completion of probation period, and resources to support your ongoing growth and career development.
Apply by sending an email including CV and cover letter to firstname.lastname@example.org
Reference Vacancy VAST20