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Apple Support Technician Vacancy

We are looking for an Apple Support Technician to be part of the service desk staff and ensure that our customers receive an excellent service.

Summary:

As an Apple Support Technician, you’ll be supporting many of Apple products, from iPhones to iPads, from MacBooks to desktop iMacs.
As our customers’ first point of contact, you’ll be the friendly face of Newton, providing first class customer service, troubleshooting, and technical support.
We’ll rely on you to look after our customers and use your technical knowledge, creativity, and passion to meet their needs — and remind them that behind Apple great products are amazing people.

Profile:

You are a problem-solver and easily connect with customers
You exceed their expectations with your guidance, knowledge, and real passion for technology.
You have the ability to figure out how technology works when things go wrong.
You have excellent verbal and written communication skills, as well as the ability to effectively prioritise and manage your time.
You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer.
You’re not only here to help fix technical issues, but also provide an incredible customer experience.

Duties & Responsibilities shall include, but not be limited to:

  • Diagnosing and troubleshooting desktop system, laptop, printer and mobile operating problems
  • Documenting, tracking and monitoring tasks to ensure a timely resolution
  • Monthly Spare parts stock take procedure
  • Store cover 1 in 3 Saturdays (half day)

  • Key Qualifications:

  • Real passion for customer service and ownership of the customer experience including comprehensive issue resolution
  • Able to effectively tailor communication and style to differing audiences
  • Thrives on a team where expertise is shared and feedback is welcomed
  • Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
  • Current industry certification a plus
  • Apple Certified Macintosh Technician (ACMT) a plus

  • Additional requirements

    Able to work weekdays between the hours of 10am and 7pm with a 1-hour lunch break to be determined with the support team.
    Able to work Saturdays once every 3 weeks, compensated as overtime x1.5

    Compensation:

    This position comes with competitive pay, an employee discount after completion of probation period, and resources to support your ongoing growth and career development.

    Application By sending an email including CV and cover letter to info@newton.gi

    Reference Vacancy 121511



    Opening Hours

    Monday to Thursday: 10:00 - 19:00
    Friday: 10:00 - 18:00
    Saturday: 10:00 - 14:00 [Sales only, no Technical Support]

    75 Irish Town, P.O. Box 908, Gibraltar

    Sales: 00350 20041312
    Support: 00350 20041699
    Fax: 00350 20041314


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