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IT Support Engineer Vacancy

Summary:

We are looking for an IT Support Engineer with a strong knowledge of Microsoft technologies, a solid cyber-security background and excellent troubleshooting skills to integrate our corporate support team.
In our activity as a Managed Service Provider, we support a diverse range of corporate clients, using mainly Microsoft products and Sophos as a preferred security vendor, and focusing on the quality of service and the security of IT systems.
The ideal candidate will have Microsoft certification in various technologies and a proven track record of problem solving.
Knowledge of VMware or other virtualization solutions, Acronis or other disaster recovery products and VOIP technologies would also be an advantage.
Above all, we will look at the ability to adapt to various technical environments and to learn new skills to deliver reliable solutions suited to our clients’ requirements.

Profile:

You are a problem-solver and easily connect with clients
You exceed their expectations with your guidance, knowledge, and real passion for technology.
You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time.
You effortlessly engage, explaining solutions with patience and with an approach tailored to each individual client.

Duties & Responsibilities shall include, but not be limited to:

Design, deployment and maintenance of complete IT systems customised to clients’ needs.
Diagnosing and troubleshooting of servers, desktop, laptops, printers and mobile devices issues
Documenting, tracking and monitoring tasks to ensure a timely resolution
Backup and Disaster Recovery plans setup, maintenance and testing
Endpoint protection, firewall and encryption solutions setup and maintenance

Key Qualifications:

Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
A real passion for customer service and ownership of the customer experience including comprehensive issue resolution
Ability to effectively tailor communication and style to differing audiences
Thrives on a team where expertise is shared and feedback is welcomed
Current industry certifications a plus

Compensation:

This position comes with a competitive pay package commensurate with experience including a yearly bonus based on company results, an employee shop discount and a pension plan subject to seniority conditions, and resources to support your ongoing growth and career development.

Apply by sending an email including CV and cover letter to info@newton.gi Reference Vacancy V54CS



Newton Systems

is a well established Gibraltar company providing new computer products and accessories, computer maintenance and support for businesses and customers.

As an Apple Authorised Reseller, Newton Systems is the only store in Gibraltar certified to repair Apple products. We employ Apple-certified technicians, who complete regular Apple training and assessments, so you can be confident you are getting help from qualified, experienced professionals.

Opening Hours

Monday to Thursday: 10:00 - 19:00
Friday: 10:00 - 18:00
Saturday: 10:00 - 14:00 [Sales only, no Technical Support]

75 Irish Town, P.O. Box 908, Gibraltar

Sales: 00350 20041312
Support: 00350 20041699
Fax: 00350 20041314


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